There aren't enough words in our language to fully express how deeply we feel for every single one of our clients who have been affected by this awful disaster. We assure you, your tears are our tears - and we want to do what we can to make this as painless as possible for you. Here's how we plan to help:
Customers who have not printed invitations or day-of stationery:
We will hold your order for you for up to 1 year past the original wedding date without affecting the value of your deposit, and without any further charges. Please contact us for more information if you plan to reschedule more than 1 year past your original wedding date. Note: If COVID-19 isolation lasts for longer than anticipated, we will extend your deadlines appropriately. For day-of stationery, we will recommend printing your items without a date where possible (ex: on a welcome sign). This way, if you end up with a last-minute change you can still use the product on a different date.
Customers who have printed and now want a re-print:
We have worked very hard with our suppliers to ensure the lowest cost possible option. Both our print partners (where applicable) and ourselves offer to provide all of our services free of charge. The only cost to you would be the cost of materials and printing plates (where applicable)
Customers who wish to send out a change of date:
These cards are intended to be used if a wedding invitation has already been mailed out. Use them in combination with a re-print, or on their own. If you would like to take advantage of this offer, see below for details. Please note: we will provide you with the same number of cards as was in your invitation order. Additional cards would be charged $1 per piece.
We want you to know that we are here to help, commiserate or simply lend an understanding shoulder to cry on. These are extremely difficult times for everyone, and they are especially heart breaking for those who have had their hard work and plans taken away in the blink of an eye. We wish you the best, and we look forward to better times to come. Together, we will remain strong. Together, we will get through this.
Jenna & Aaron & Team Polka Dots